Privacy Policy

Who we are

Our website address is:

What personal data we collect 


In the event that you request us to send you electronic newsletters/promotions, we will collect and hold your name and contact details including your e-mail address. You may at any time remove yourself from our mailing list by following the link provided in every newsletter.


Except as otherwise stated above, we will use the information that you provided to us for the purposes of:

  • providing you with any service(s) that you have requested
  • dealing with your requests and/or enquiries
  • carrying out analysis
  • improving the quality of our services
  • maintaining our records for administrative purposes
  • tracking activity on our website
  • protecting our website against unauthorised access
  • complying with statutory and/or regulatory obligations
  • sending you marketing information that we believe may be of interest to you


Except as provided below, we will not share your personal information with any third parties, without your permission.

These third parties would be to supply Conveyancing, Surveys, Insurance or other property related services that may be of assistance to you for the sale/purchase/rental/let of a property.

We may be required by law to disclose your personal information to third parties such as law enforcement.

We may disclose your personal information to the police or other public sector bodies with authority to request such information and/or fraud prevention agencies for the purpose of preventing fraud/loss, to prevent, detect or discourage crime and/or for the apprehension or prosecution of offenders.


Baan Rom Yen sometimes tracks and catalogues the search terms entered in our ‘Search’ function, but this tracking is not associated with any individuals. We only use tracking information to determine which areas of our sites that users like and which they don’t like based on traffic to those pages. We do not track what individual users read, but rather how well each page performs overall. This helps us continually to build a more informative and useful website for our users.


We may sometimes use an internet device called a cookie to store login or other information on your computer. However, it must be noted that cookies cannot be used to identify you personally.

We use Google Analytics to store information such as the time you visit the website, whether you have visited before and the website that you visited prior to visiting our website. For further information about Google Analytics please see


Should you wish to have your information updated or corrected, you may either access and correct your Internet registration record online or, alternatively, you may contact us. We will use our reasonable endeavours to update or correct your information as soon as possible.


Baan Rom Yen operates secure data networks protected by industry standard firewall and password protection systems. Our Security and Privacy Policies are reviewed and enhanced as necessary and only authorized individuals have access to the information provided by users of our website and our clients.


By using this website, you consent to the collection and use of your personal information by Baan Rom Yen in accordance with the terms of this Privacy Policy. If at any time you wish Baan Rom Yen to cease using your personal information, please contact us.


If you request a copy of your personal data that we retain, we will provide it to you free of charge. However, we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information.

The fee will be based on the administrative cost of providing the information.

Information will be provided without delay and at the latest within one month of receipt of the request.


In the unlikely event of a data breach, we will inform affected individuals when it is likely to result in a high risk to their rights and freedoms without undue delay. We will provide relevant information and advice to help them protect themselves from its effects.

We will inform the ICO of this breach within 72 hours.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.